How to Start Your Mercury Insurance Claim with Executive Auto Body
- File your claim with Mercury Insurance. You can do this online, through their app, or by calling their claims line.
- Get your claim number. Write it down, you'll need it.
- Bring your vehicle (or send photos) to us. Submit a free virtual estimate or stop by, 118 W Nugent St., Lancaster, CA.
- We handle the rest. Adjuster coordination, parts authorization, supplements, rental coordination, billing. You don't have to do any of it.
About Mercury Insurance and Your Repair
Mercury Insurance is one of the most common policies we see in Lancaster and Palmdale. We have a long working relationship with Mercury adjusters and process Mercury claims efficiently. Mercury's claim process is straightforward, bring us your claim number and we'll handle it.
You Always Have the Right to Choose Your Body Shop
California Insurance Code §758.5 makes it illegal for an insurance company to require you to use a specific shop. Mercury Insurance can recommend, but they can't require. You have the legal right to bring your repair to Executive Auto Body & Paint, and we strongly recommend you do.
Why? Because we work for you, not the insurance company. When the carrier wants to use cheaper aftermarket parts on safety components, we push back. When the initial estimate underscopes the damage, we document and supplement. When the insurer wants to rush a paint job, we say no.
What If My Repair Costs More Than the Initial Estimate?
Initial insurance estimates are usually written from a quick photo review and rarely capture the full damage. After we tear down your vehicle, we almost always find additional damage that wasn't visible in the original estimate. That's normal, it's called a supplement.
We document the additional damage with photos and submit the supplement to Mercury Insurance. They review and authorize. You don't pay more out of pocket as long as the additional damage is covered by your policy (which it almost always is, since it's part of the same accident).
Why Lancaster Drivers Choose Executive
We are the highest-rated body shop in the Antelope Valley on Google. We back every repair with a lifetime workmanship guarantee. We have on-site rental cars so you're never stranded. And we work with every insurance company in the country, including Mercury Insurance, and 30+ others on our all-carriers page.
You Have the Right to Choose
Remember: California Insurance Code §758.5 gives you the right to choose your own body shop. You don't have to use the shop Mercury Insurance recommends. The claim, the coverage, and your warranty rights are identical regardless of which licensed shop you choose. Learn more about why customers choose us over Direct Repair Program shops →
Financing available. Cover your Mercury Insurance deductible with payment plans through Sunbit or EasyPay. Read more about financing options →