How to Start Your Travelers Claim with Executive Auto Body
- File your claim with Travelers. You can do this online, through their app, or by calling their claims line.
- Get your claim number. Write it down, you'll need it.
- Bring your vehicle (or send photos) to us. Submit a free virtual estimate or stop by, 118 W Nugent St., Lancaster, CA.
- We handle the rest. Adjuster coordination, parts authorization, supplements, rental coordination, billing. You don't have to do any of it.
About Travelers and Your Repair
Travelers Insurance writes standard auto policies nationwide and is one of the largest property & casualty insurers in the country. We process Travelers claims directly: adjuster review (on-site at our shop when possible), parts authorization, supplements when teardown reveals hidden damage, and rental coordination where covered.
Travelers generally authorizes OEM parts on safety and structural components for newer vehicles. We push for OEM on every claim where it's appropriate.
You Always Have the Right to Choose Your Body Shop
California Insurance Code §758.5 makes it illegal for an insurance company to require you to use a specific shop. Travelers can recommend, but they can't require. You have the legal right to bring your repair to Executive Auto Body & Paint, and we strongly recommend you do.
Why? Because we work for you, not the insurance company. When the carrier wants to use cheaper aftermarket parts on safety components, we push back. When the initial estimate underscopes the damage, we document and supplement. When the insurer wants to rush a paint job, we say no.
What If My Repair Costs More Than the Initial Estimate?
Initial insurance estimates are usually written from a quick photo review and rarely capture the full damage. After we tear down your vehicle, we almost always find additional damage that wasn't visible in the original estimate. That's normal, it's called a supplement.
We document the additional damage with photos and submit the supplement to Travelers. They review and authorize. You don't pay more out of pocket as long as the additional damage is covered by your policy (which it almost always is, since it's part of the same accident).
Why Lancaster Drivers Choose Executive
We are the highest-rated body shop in the Antelope Valley on Google. We back every repair with a lifetime workmanship guarantee. We have on-site rental cars so you're never stranded. And we work with every insurance company in the country, including Travelers, and 30+ others on our all-carriers page.
You Have the Right to Choose
Remember: California Insurance Code §758.5 gives you the right to choose your own body shop. You don't have to use the shop Travelers recommends. The claim, the coverage, and your warranty rights are identical regardless of which licensed shop you choose. Learn more about why customers choose us over Direct Repair Program shops →
Financing available. Cover your Travelers deductible with payment plans through Sunbit or EasyPay. Read more about financing options →