How to Start Your Uber Claim with Executive Auto Body
- File your claim with Uber. You can do this online, through their app, or by calling their claims line.
- Get your claim number. Write it down, you'll need it.
- Bring your vehicle (or send photos) to us. Submit a free virtual estimate or stop by, 118 W Nugent St., Lancaster, CA.
- We handle the rest. Adjuster coordination, parts authorization, supplements, rental coordination, billing. You don't have to do any of it.
About Uber and Your Repair
Uber provides liability and contingent coverage to its drivers through third-party insurers. Which coverage applies depends on which "period" you were in when the accident happened:
- App off: your personal auto insurance handles it.
- Period 1, app on and waiting for a request: Uber carries contingent liability (in California, 50/100/25); your personal policy is primary.
- Period 2, en route to a pickup: Uber's $1M commercial liability is primary, plus contingent comprehensive and collision if you carry those on your personal policy.
- Period 3, trip in progress: the same $1M commercial coverage applies through drop-off.
We process claims in all three periods. Bring us your Uber claim number (filed through the Uber app or the claims portal) and we'll coordinate with the adjuster directly. Every day your car is in the shop is a day you're not earning, so rideshare and car-sharing repairs get priority scheduling. See our rideshare repair page for the full period-by-period breakdown.
You Always Have the Right to Choose Your Body Shop
California Insurance Code §758.5 makes it illegal for an insurance company to require you to use a specific shop. Uber can recommend, but they can't require. You have the legal right to bring your repair to Executive Auto Body & Paint, and we strongly recommend you do.
Why? Because we work for you, not the insurance company. When the carrier wants to use cheaper aftermarket parts on safety components, we push back. When the initial estimate underscopes the damage, we document and supplement. When the insurer wants to rush a paint job, we say no.
What If My Repair Costs More Than the Initial Estimate?
Initial insurance estimates are usually written from a quick photo review and rarely capture the full damage. After we tear down your vehicle, we almost always find additional damage that wasn't visible in the original estimate. That's normal, it's called a supplement.
We document the additional damage with photos and submit the supplement to Uber. They review and authorize. You don't pay more out of pocket as long as the additional damage is covered by your policy (which it almost always is, since it's part of the same accident).
Why Lancaster Drivers Choose Executive
We are the highest-rated body shop in the Antelope Valley on Google. We back every repair with a lifetime workmanship guarantee. We have on-site rental cars so you're never stranded. And we work with every insurance company in the country, including Uber, and 30+ others on our all-carriers page.
You Have the Right to Choose
Remember: California Insurance Code §758.5 gives you the right to choose your own body shop. You don't have to use the shop Uber recommends. The claim, the coverage, and your warranty rights are identical regardless of which licensed shop you choose. Learn more about why customers choose us over Direct Repair Program shops →
Financing available. Cover your Uber deductible with payment plans through Sunbit or EasyPay. Read more about financing options →